SMS Compliance

SMS Messaging Policy

Last updated: March 2026 · Contact: pawscheduler@gmail.com

Program Name

PawScheduler SMS Scheduling

An automated SMS appointment scheduling assistant for independent and mobile dog groomers. Clients text a dedicated number to book, view, or cancel grooming appointments.

Who Sends These Messages

Messages are sent by PawScheduler on behalf of independent dog groomers who use our platform. The sending number is operated by PawScheduler.

How Clients Opt In

Clients are enrolled in SMS messaging when their groomer adds their phone number to the PawScheduler system and enables SMS for their account. Opt-in is:

Specific to text message communications only
Separate from any email or phone call consent
Recorded in the PawScheduler database with a timestamp
Obtained by the groomer directly from the client before enabling SMS

    Opt-in data is never sold or shared with third parties for marketing or any purpose
    unrelated to appointment scheduling.
  

Types of Messages Sent

All messages are transactional and appointment-related. We do not send marketing or promotional messages.

Appointment booking confirmations
Appointment reminders sent the day before a scheduled appointment
Replies to client-initiated scheduling conversations (booking, viewing, or cancelling appointments)
Cancellation confirmations

Sample Messages

"Hi Sarah! 🐾 I can see you have Bella on file. Would you like to book an appointment? Reply STOP to opt out."

"Bella is booked for Tuesday March 25th at 10:00–11:00 AM. See you then! 🐾 Msg&Data rates may apply. Reply STOP to opt out."

"Hi Sarah! Just a reminder — Bella has a Full Groom tomorrow at 10:00 AM. Reply STOP to opt out."

Message Frequency

Message frequency varies based on appointment activity. A typical client receives 2–4 messages per appointment cycle (confirmation, reminder, and any scheduling conversation replies). Message and data rates may apply.

Keyword Responses

STOP Unsubscribes you immediately. You will receive one confirmation: "You have been unsubscribed from PawScheduler SMS. No further messages will be sent. Reply START to resubscribe."

START Re-subscribes you after opting out. You will receive: "You have been re-subscribed to PawScheduler SMS scheduling. Msg&Data rates may apply. Reply STOP to opt out anytime."

HELP Returns help information: "PawScheduler SMS Scheduling — text us to book, view, or cancel your grooming appointment. Msg&Data rates may apply. Reply STOP to opt out. Help: pawscheduler@gmail.com"

How to Opt Out

Reply STOP to any message at any time. You will receive a single confirmation and no further messages will be sent. To re-enroll, reply START. You may also contact us at pawscheduler@gmail.com to request removal.

Privacy

Your phone number and SMS opt-in status are used solely to deliver the scheduling service described above. We do not sell, share, or use this information for advertising or any non-service purpose. For our full privacy policy see: pawscheduler.app/privacy.html

Terms of Service

Use of PawScheduler SMS is subject to our full terms of service: pawscheduler.app/terms.html

Contact

Questions about this SMS policy:
pawscheduler@gmail.com
pawscheduler.app