These Terms of Service ("Terms") are a legal agreement between you and PawScheduler LLC, a Pennsylvania limited liability company ("PawScheduler," "we," "us," or "our"), and govern your access to and use of the PawScheduler website at pawscheduler.app, the web application at app.pawscheduler.app, and all related SMS, email, and AI features (together, the "Service").
You accept these Terms by checking the box to agree when you create an account, by clicking "I Agree" when we ask you to accept updated Terms, or by using the Service. If you are using the Service for a business, you accept these Terms on behalf of that business, and "you" includes the business. If you do not agree, do not use the Service.
Please read Sections 16–20 carefully. They limit PawScheduler's liability, require you to bring any claim individually and within one year, and waive the right to a jury trial.
PawScheduler is scheduling and client management software for independent and mobile dog groomers. Depending on your plan, the Service includes:
PawScheduler is a software tool. We are not a grooming business, and we do not provide grooming, veterinary, legal, tax, or payment services.
You must be at least 18 years old and able to enter into a binding contract. The Service is for business use by grooming professionals, not for personal, family, or household use. You represent that all information you provide is accurate and that you will keep it up to date.
You are responsible for keeping your login credentials secure and for all activity under your account, including activity by anyone you allow to use it. Notify us immediately at pawscheduler@gmail.com if you suspect unauthorized access.
You may not create multiple accounts to avoid plan limits, or share your account in a way that circumvents plan limits.
| Plan | Price | Billed |
|---|---|---|
| Free | $0 | No charge (up to 50 appointments per month) |
| Basic | $19.99 | Every month |
| Growth | $49.99 | Every month |
| Pro | $79.99 | Every month |
All prices are in US dollars and do not include applicable taxes, which you are responsible for. The features and usage limits of each plan (for example, the number of appointments, reminders, or route optimizations included) are described on our pricing page and may change as described in Sections 4.5 and 15.
The Free plan is available at no cost with the limits shown on the pricing page. There is no free trial of paid plans; you can use the Free plan for as long as you like and upgrade at any time. We may change or discontinue the Free plan with notice.
Referral discounts and other promotions apply only as stated in the offer, only after we confirm eligibility, and have no cash value. We may end a promotion at any time, but that does not affect a discount already applied.
Paid plans are billed monthly in advance and renew automatically each month until you cancel. By subscribing, you authorize us (through Stripe) to charge your payment method each billing period.
Subscription payments are processed by Stripe. We do not store your full card number. By providing payment information, you also agree to Stripe's terms.
You can cancel at any time from your Profile (Manage Billing) or by emailing us. Your paid features continue until the end of the current billing period, after which your account moves to the Free plan. No further charges occur after cancellation.
Payments are non-refundable, and we do not prorate partial months, except where required by law. If you believe you were charged in error, contact us within 30 days of the charge. Any other refund is at our sole discretion.
If a payment fails, Stripe may retry it. If payment cannot be collected, we may move your account to the Free plan or suspend paid features until it is resolved. We may change prices; we will give existing subscribers at least 30 days' notice by email before a price increase applies to them, and you may cancel before it takes effect.
You are solely responsible for your grooming business, including the services you provide, the care, handling, health, and safety of every animal, your prices, your policies, your staff, your licenses and insurance, and your dealings with your clients. PawScheduler is not a party to any agreement between you and your clients and does not mediate disputes between you and your clients.
The Service is a tool to help you run your business; it does not replace your own judgment. You are responsible for reviewing your schedule, confirming appointments, checking capacity and availability settings, and keeping your own records of anything important to your business. We are not responsible for missed, late, double-booked, or incorrectly booked appointments, for client no-shows, or for any client's actions.
When you use the Service to send texts or emails to your clients (including automated reminders, confirmations, intake and waiver requests, report cards, payment requests, and AI assistant replies), those messages are sent on your behalf and at your direction. You represent and warrant that:
You may not use the Service to send:
Clients may opt out of texts at any time by replying STOP, and the Service processes opt-outs automatically. You must not re-enable texting for a client who opted out without new, explicit consent from that client.
Phone numbers provided through the Service are provisioned by PawScheduler, remain under our control, and may be changed or released if your plan changes, your account closes, or a carrier requires it. Message delivery depends on carriers, email providers, and other third parties. We do not guarantee that any text or email (including a reminder) will be delivered, delivered on time, or not marked as spam. See our SMS Messaging Policy for details.
The AI SMS booking assistant uses a third-party AI model (currently provided by Anthropic) to read client texts and book, reschedule, or cancel appointments according to your settings. AI can misunderstand messages or make mistakes. You are responsible for reviewing bookings and conversations made by the assistant, and for any automated feature you turn on (such as self-booking, auto-approval, reminders, and cancellation policies). We are not liable for scheduling errors, lost bookings, or client disputes resulting from AI or automated features.
If you accept payments from your clients through the Service, the payments are processed by Stripe under your own Stripe account, and you must agree to Stripe's Connected Account Agreement. PawScheduler is not a payment processor, money transmitter, or bank, and is not a party to payments between you and your clients. You are responsible for your prices, taxes, refunds to your clients, disputes and chargebacks, and Stripe fees. We are not liable for any payment that is delayed, reversed, held, or fails.
Waiver text, intake questions, email templates, and other sample content are provided for convenience only and are not legal advice. We do not guarantee that any waiver or form is enforceable or suitable for your business or your state. You are responsible for the content of any waiver or form you use and should have it reviewed by your own attorney.
Maps, addresses, route orders, drive times, arrival estimates, and similar information are estimates based on third-party data (such as Google Maps) and may be inaccurate. Use your own judgment, follow traffic laws, and do not use the Service in a way that distracts you while driving.
You own the data you and your clients enter into the Service ("Your Data"). You grant us a limited license to host, store, process, transmit, and display Your Data as needed to provide, secure, support, and improve the Service. For client records, you are the data controller and PawScheduler acts as your service provider (processor).
You represent that you have the right to collect and store Your Data, and you are responsible for complying with privacy laws that apply to your clients' information. Do not store Social Security numbers, full payment card numbers, or other sensitive information in the Service beyond what is needed for pet care (such as vaccination dates).
Keep your own copies of information that is important to your business. While we take reasonable steps to protect Your Data, we do not guarantee that it will never be lost, corrupted, or unavailable, and we are not responsible for any loss of data.
Our Privacy Policy explains how we handle personal information and is part of these Terms.
You agree not to:
PawScheduler LLC owns the Service, including its software, design, branding, and content, which are protected by intellectual property laws. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your account is in good standing. If you send us suggestions or feedback, we may use them without any obligation to you.
The Service relies on third-party providers, including Stripe (payments), Telnyx (SMS), MailerSend (email), Supabase (database and login), Netlify (hosting), Google (maps and address lookup), Anthropic (AI), OneSignal (push notifications), and Sentry (error monitoring). Your use of features that rely on them may also be subject to their terms. We are not responsible for third-party services, including their outages, errors, policy changes, or pricing changes.
We do not guarantee that the Service will be available at all times. It may be interrupted for maintenance, updates, outages, or reasons outside our control. We may add, change, or remove features. If we remove a paid feature in a way that materially reduces what you are paying for, we will give at least 30 days' notice when practical, and you may cancel. Features marked "beta," "new," or "early access" may be incomplete and are provided as is.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAWSCHEDULER LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY MESSAGE OR REMINDER WILL BE SENT OR DELIVERED, THAT ANY SCHEDULE, AVAILABILITY, BOOKING, AI RESPONSE, ROUTE, OR ESTIMATE WILL BE ACCURATE, OR THAT YOUR DATA WILL NOT BE LOST.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) PAWSCHEDULER LLC AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS OR CLIENTS, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, MISSED, LATE, OR DOUBLE-BOOKED APPOINTMENTS, UNDELIVERED MESSAGES, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, INCLUDING YOUR USE OF OR INABILITY TO USE THE SERVICE.
(b) THE TOTAL, AGGREGATE LIABILITY OF PAWSCHEDULER LLC AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AND CONTRACTORS FOR ALL CLAIMS COMBINED ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM, OR (ii) ONE HUNDRED US DOLLARS ($100).
(c) THESE LIMITS APPLY TO ALL CLAIMS AND LEGAL THEORIES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
You agree that these limits are a fair allocation of risk and an essential basis of our agreement, and that our prices reflect them.
You agree to defend, indemnify, and hold harmless PawScheduler LLC and its owners, members, managers, employees, and contractors from any third-party claims, damages, losses, fines, and expenses (including reasonable attorneys' fees) arising out of: (a) your grooming business or services, including any injury to or loss of an animal or person; (b) messages sent from your account or at your direction, including any claim that consent was not obtained; (c) Your Data or any content you provide; (d) your payments with your clients; or (e) your violation of these Terms, any law, or anyone's rights. This does not apply to the extent a claim is caused by our own gross negligence, willful misconduct, or material breach of these Terms. We may participate in the defense with counsel of our choosing, and you may not settle a claim that imposes an obligation on us without our written consent.
To the extent permitted by law, any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.
Before starting any legal action, you agree to email us at pawscheduler@gmail.com with a description of the dispute and try to resolve it informally for at least 30 days.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Any dispute must be brought exclusively in the state or federal courts located in Pennsylvania, and you consent to their jurisdiction. Either party may bring an individual claim in small claims court if it qualifies.
TO THE EXTENT PERMITTED BY LAW, YOU AND PAWSCHEDULER LLC EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL.
You may stop using the Service and request account deletion at any time. We may suspend or terminate your account, or limit features, for violation of these Terms, non-payment, fraud, abuse, legal or carrier requirements, or risk to the Service or others. We will give reasonable notice when practical, except for serious violations. Sections 5–11 and 13–23 survive termination.
We may update these Terms from time to time. We will update the version and "Last updated" date above. For material changes, we will notify you by email or in the app and may ask you to accept the updated Terms before continuing to use the Service. If you do not agree to updated Terms, you must stop using the Service and may cancel. Otherwise, continued use after the effective date means you accept the updated Terms.
PawScheduler LLC
Email: pawscheduler@gmail.com
Website: pawscheduler.app